FAQs
Questions About Our Medicines and Tools
We work with indigineous communities of Central and South America. Our medicines are sourced directly from these communities. Our hape' and sananga comes from Brazil. Our cacao comes from an indigineous women's collective in Guatemala.
If you are interested in purchasing a customized tepi, kuripe, smudge fan, or prayer pipe you can contact us directly through our "contact us" link at the top of the website. Send us an email and we will get back to you to converse the possibilities. You can also reach me through @mymedicinebag on instagram via message and request a custom piece this way. These pieces are all handmade and created by Angela the founder of My Medicine Bag.
Shipping Questions
My Medicine Bags scheduled post office days are Monday and Tuesday. What is purchased throughout the week tend to go out one of these days. So your item should ship typically within 5 business days.
My Medicine Bag is based in the United States. We ship most all of our packages from Massachusetts with the exception of rare items being shipped from Utah where Anabelle lives (the other artist behind the scenes).
We ship worldwide. Just cover the shipping fees and we can ship to you anywhere. If you have concerns, reach out to us through our "contact us" at the top of the screen.
Since we are shipping from the U.S. it all really depends on where it is shipping to. Typically international orders arrive within a 2 week period. However, sometimes items can get stuck in customs resulting in holds for up to 3 months. These types of holds are rare but can happen.
We do offer returns within reason. However, we are subject to decline your return or refund request for any reason. With that said, we have been known to be very helpful and understanding with our clients. Simply send us a message of what is going on and we will do our best to sort it out the best we can.
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